Terms of service

Elaa strives to provide you with an amazing experience of beautiful organic products and exceptional customer service!

Please read these Terms of Service carefully before using this website or placing an order.

These terms apply to your use of the Elaa Skincare website and purchases made through our online store. In these terms, “Elaa,” “we,” “us,” and “our” refer to Elaa Skincare. By using the website or placing an order, you agree to these terms and the policies linked below, to the extent permitted by applicable law. If you do not agree, please do not use the website or place an order.

Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.

Advice

Information about skin care, ingredients, and general wellness on this website is provided for educational purposes. It is not a substitute for individual medical advice, diagnosis, or treatment. Our cosmetic products are not intended to diagnose, treat, cure, or prevent disease.

Please follow each product’s directions and review its full ingredient list before use. Individual experiences vary. If you have a medical condition or a question about whether a product is appropriate for you, consult a qualified healthcare professional. Do not disregard medical advice or delay seeking care because of information on this website.

Orders, returns, and cancellations

Please provide accurate billing, shipping, and contact information and review your order carefully before completing your purchase.

All product purchases are final sale, except where applicable law requires otherwise. Orders cannot be canceled once placed, except where required by applicable law. Our complete Return and refund policy explains our terms and how to contact us about damaged or missing products.

Please review our Shipping policy for order preparation and delivery information. If we cannot ship within the promised time, we will provide any delay notice, cancellation option, or refund required by applicable law.

If you choose a subscription or another recurring purchase option, the price, frequency, and applicable purchase options cancellation policy shown at checkout also apply. The no-cancellation rule for placed orders does not prevent you from stopping future subscription renewals in accordance with that policy and applicable law.

Copyright

The content on this website, including text, graphics, photographs, video, and code, is owned by Elaa Skincare or its licensors and is protected by United States and other applicable copyright laws. All rights reserved.

You may display, download, or print portions of the website for your own non-commercial use or to place an order with Elaa. Any other reproduction, distribution, display, or transmission requires permission from the relevant rights holder, except where permitted by applicable law. You must not change or remove copyright or other proprietary notices.

Customers retain ownership of the original reviews and other content they submit. Nothing in these terms transfers ownership of that content to Elaa.

Trademarks

The Elaa names, logos, trademarks, service marks, and trade names used on this website belong to Elaa Skincare. Other trademarks belong to their respective owners. Use of this website does not grant permission to use those marks, except as permitted by applicable law.

Warranty disclaimer

The website and its informational materials are provided “as is” and “as available.” To the fullest extent permitted by applicable law, Elaa disclaims implied warranties relating to the website and those materials, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the website will operate without interruption or error, that every technical defect will be corrected, or that the website or its server will be free of viruses or other harmful components. We work to provide accurate information, but website content may occasionally contain errors or become outdated.

These statements do not exclude any product warranty, description, obligation, or consumer right that cannot lawfully be excluded.

Limitation of liability

To the fullest extent permitted by applicable law, Elaa will not be liable for indirect, incidental, special, or consequential damages arising from use of, or inability to use, the website, its materials, or products purchased through it.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, or any injury, loss, or other liability that cannot lawfully be excluded or limited. Where applicable law does not permit a limitation, that limitation does not apply.

Typographical and pricing errors

We may correct typographical errors, inaccuracies, or omissions relating to product information, prices, promotions, and availability.

If an error affects an order you have placed, we will contact you. To the extent permitted by applicable law, we may refuse or cancel the affected order. If we cancel an order or part of an order after payment, we will refund the amount paid for the canceled portion, including associated taxes and shipping charges. We will not charge you a higher price for an existing order without your agreement.

Term and termination

These terms apply while you use the website and to purchases made while the terms are in effect. We may restrict or suspend website or account access when reasonably necessary to address a breach of these terms, unlawful activity, fraud, or security concerns.

Termination of access does not remove obligations relating to orders already accepted or rights that have already arisen. Provisions that by their nature should continue, including intellectual property protections, applicable liability limitations, and dispute-related provisions, continue to apply to the extent permitted by law.

Notices and changes

We may provide notices by email, by posting on the website, or by another appropriate method using the contact information you have supplied.

We may update these terms by publishing a revised version on this page. Changes apply prospectively and do not retroactively change the terms of an order you have already placed. Where applicable law requires additional notice or consent, we will follow those requirements.

Applicable law and other provisions

These terms are subject to applicable law. Nothing in them limits protections that apply to you under mandatory consumer protection laws. Disputes may be brought before a court with jurisdiction under applicable law.

If a provision is found to be unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law. Our failure to enforce a provision on one occasion does not waive our right to enforce it on another occasion.

We may transfer our rights and obligations in connection with a lawful business transfer, provided this does not reduce your rights under applicable law.

Use of the website

You must not use the website for unlawful purposes, impersonate another person, interfere with website security or operation, introduce malicious code, or violate another person’s intellectual property or privacy rights.

Harassment, threats, abusive conduct, and unlawful or defamatory content are prohibited. You must not post unauthorized commercial solicitations or spam. These rules do not restrict honest customer reviews or lawful criticism.

Customer reviews and other submissions

You are responsible for the content you submit and for having the right to share it. Please do not include confidential information or another person’s private information without permission.

We may review and remove content that is unlawful, abusive, harassing, clearly false or misleading, unrelated to our products or services, infringes another person’s rights, or discloses confidential or private information. We do not prohibit honest negative reviews or remove a review merely because we disagree with it.

Customer opinions reflect individual experiences and do not guarantee that another customer will have the same experience.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Elaa and its officers, employees, agents, licensors, and service providers against third-party claims, damages, and reasonable expenses, including legal fees, arising from your unlawful use of the website, infringement of another person’s rights, or material breach of these terms.

This provision does not require you to cover losses caused by Elaa’s own unlawful conduct, negligence, or breach of these terms, and does not restrict your right to make a lawful complaint or share an honest review.

Third-party links

We may provide links to websites operated by third parties. Those websites have their own terms and privacy practices, and we do not control their content or operation. Please review their policies before using their services or providing personal information.

We welcome feedback about linked websites, including broken links. Where we have a financial relationship connected to a recommendation or link, we will disclose it as required by applicable law.

Privacy and email marketing

Our Privacy policy explains how personal information is collected, used, and shared.

Browsing the website, placing an order, or sending a contact-form message does not by itself subscribe you to marketing emails. You can choose to subscribe through our newsletter signup or available marketing opt-in. You can unsubscribe from marketing emails using the unsubscribe link in those emails.

We may still send messages needed to respond to your inquiry, manage your account, fulfill your order, or provide necessary service or legal notices.

Contact Elaa

If you have questions about these terms, please contact Elaa or email care@elaaskincare.com.

Thank you for supporting Elaa.